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PC-FasType/VGA SHARWARE.DOC P C - F a s T y p e / V G A Version 1.0 Last updated: July 1992 W H A T I S S H A R E W A R E ? ------------------------------------- W H A T I S T H E A S P ? ---------------------------------- ---------------------------------------------------------------------- TABLE OF CONTENTS ---------------------------------------------------------------------- The Shareware Concept................................2 The Virus Problem....................................3 The Association of Shareware Professionals (ASP).....6 Contacting ASP Members Via CompuServe................7 Author Address Changes...............................7 ASP Ombudsman Statement..............................8 Trendtech Corporation Page 2 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- ====================== The Shareware Concept: ====================== If you are familiar with the idea behind Shareware, then you know that Shareware is the ultimate in money back guarantees. Most money back guarantees work like this: You pay for the product and then have some period of time to try it out and see whether or not you like it. If you don't like it or find that it doesn't do what you need, you return it (undamaged) and at some point - which might take months - you get your money back. Some software companies won't even let you try their product! In order to qualify for a refund, the diskette envelope must have an unbroken seal. With these "licensing" agreements, you only qualify for your money back if you haven't tried the product. How absurd! Shareware is very different. With Shareware you get to try it for a limited time, without spending a penny. If you decide not to continue using it, you throw it away and forget all about it. No paperwork, phone calls, or correspondence to waste your valuable time. Software authors who use the Shareware method of distribution feel that Shareware is the best way to try a product. You are able to try it on your own system(s), in your own special work environment, with no sales people looking over your shoulder. Have you ever purchased a car and realized that if you could have test driven it for 30 days your purchase decision might have been different? With Shareware these problems can be avoided - you DO have a 30 day test- drive! After trying a Shareware product and deciding to continue to use it, then - and only then - do you pay for it. Not only that, but Shareware is traditionally MUCH less expensive simply because you are paying for the software, not the advertising and marketing that comprises the majority of the cost of most software (a one page ad in PC Magazine, one time, can cost upwards of $20,000). If the try- before-you-buy concept sounds like an ideal way to make your purchase decisions, you're right! Some companies burden their products with annoying copy protection schemes because they don't trust their users. Shareware developers not only don't use copy protection, they freely distribute their products because they DO trust their users. Someone once said that you should never trust software which doesn't trust you. This makes a lot of sense - no wonder Shareware is becoming so popular among users and developers. Shareware is a distribution method, NOT a type of software. Shareware is produced by accomplished programmers, just like retail software. There is good and bad Shareware, just as there is good and bad retail software. The primary difference between Shareware and Trendtech Corporation Page 3 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- retail software is that with Shareware you know if it's good or bad BEFORE you pay for it. Registration of Shareware products, in addition to being required, is also an incentive for programmers to continue to produce quality software for the Shareware market. There is another significant advantage to Shareware - it allows small companies (like Trendtech Corporation) to make software available without the hundreds of thousands of dollars in expenses that it takes to launch a traditional retail software product. There are many programs on the market today which would never have become available without the Shareware marketing method. Please show your support for Shareware by registering those programs you actually use and by passing them on to others. Thank you for your support! ================== The Virus Problem: ================== We've all heard the horror stories about computer viruses. Unfortunately, we have also heard lots of conflicting statistics and opinions. When it comes to the virus problem there is a lot of confusion among users and even developers. The sad truth is that some unscrupulous publishers of anti-virus products are using half-truths, overdramatizations, and outright fabrication to promote sales of their products. They delight in manipulating statistics to support their marketing efforts. While not illegal, these snake-oil tactics are certainly not ethical. To make matters worse, the media has frequently promoted the misinformation promulgated by these unscrupulous individuals rather than the straight facts. While the misinformation may be more interesting than the actual facts, the media is not doing the computer industry any favors by spreading inaccurate information. To be fair, many newspapers, magazines, and news networks are beginning to realize which "virus experts" are reliable and which "experts" say whatever is in their own best interest. One of the most interesting myths that has been promulgated by these snake-oil salesmen is that BBSs (Bulletin Board Systems) and Shareware programs are a major source of virus infections. This is interesting since one of the individuals who makes this claim, also distributes his virus detection system as Shareware. Some corporations are now afraid of Shareware and BBS activity because of this misinformation. In the October 11, 1988 issue of PC Magazine, publisher Bill Machrone's editorial was entitled "Shareware or Scareware?". In his article, Bill Machrone points out "The truth is that all major viruses to date were transmitted by commercial [retail] packages and private Trendtech Corporation Page 4 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- mail systems." That sounds a little different than the claims being made by less knowledgeable journalists. Let's consider for a moment, the distribution differences between retail software and Shareware software. Company XYZ releases a new version of its retail software product. At the same time that company XYZ ships tens of thousands of copies to its retail distribution channels, it also ships 30,000 updates to loyal users. Most of those loyal users will receive the update within a few days of each other. This can be a big problem if the update happened to be infected with a virus. "Not likely", you say? It has already happened! Several times! There have been seventeen (17) major incidents of virus and trojan horse problems in retail software. Some of these incidents affected tens of thousands of users. What about Shareware? To date there has been one case of a shareware author shipping an infected product. The virus was detected by the disk vendors and the problem was corrected immediately. No users were infected. "But it makes sense that programs which are passed around have a greater chance of virus infections, doesn't it?" Think about it. Who has the most to lose if viruses were spread by BBSs and Shareware programs? The BBS operators, Shareware disk vendors and the Shareware authors, of course. Because of this, reputable BBS operators, disk vendors and Shareware authors are very careful with the programs they handle. Think about it. Hundreds (even thousands) of BBS operators and disk vendors are carefully examining the programs they receive and distribute. Their business depends on it. This means that any given Shareware program can go through hundreds (even thousands) of checkpoints where the program is carefully examined. If a problem is found the word spreads incredibly fast. News travels "on the wires" even faster than the proverbial small town gossip. Programs have disappeared almost overnight as a result of this highly efficient communication network. If a Shareware program has been around for a few months, it has been checked for virii and trojan horses many more times than any retail software could hope to be checked. Retail distributors don't check the disks they sell. Even if the publisher checks their masters for virii (few do), that is still far less than the scrutiny to which Shareware programs are subjected. There's something else to consider. Most retail distributors have a return policy. What do they do with packages that are returned? They shrink-wrap them and resell them, of course. How can you be sure that you are the first person to purchase the package you just bought at your friendly neighborhood computer store? You can't. On the other hand, most shareware authors erase, reformat, and Trendtech Corporation Page 5 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- reduplicate the disks that are returned to them. Which do you think is safer? Bill Machrone's article in PC Magazine goes on to say "It's time to recognize that there's nothing to fear in shareware. As a distribution medium, it saves you money and helps you try out new genres of software with minimum risk." Does this mean that we should all start buying Shareware instead of retail software? Not at all (although few Shareware authors would object). Let's face it, more data has been lost to power failures and spilled cups of coffee than all virii, trojan horses, and worms combined! An even bigger threat is plain old human error, a mistake, a wrong key press, turning off the power while files are open, and so forth. Accurate information and common sense (regular backups) are the best defenses against lost data. Sure, the virus problem is real. Virii exist. But shunning Shareware is not the answer. Shareware and BBSs are, quite simply, NOT a major source of virus infections. Some corporations have even banned Shareware entirely because of fear of infections. This is not only unreasonable, it is also expensive. Think how much they could save in software costs if they would only try software before they buy it! Is there anything you can do to help protect yourself from virus infections? Absolutely! Fortunately, the best preventive measures are also the least expensive! If you need informative, accurate and practical information, please read the treatise on "Computer Virus Myths" written by Rob Rosenberger and Ross M. Greenberg. This treatise is available as a text file on many BBSs and online services. It not only gives you the facts, it also provides the best overall strategy for protecting your computer system. Don't let fear stop you from saving money on software. Don't let fear prevent you from trying some of the best software available. Shareware is an important market for software. Take advantage of it. You'll be glad you did! Trendtech Corporation Page 6 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- ================================================= The Association of Shareware Professionals (ASP): ================================================= _______ ____|__ | MEMBER --| |o |------------------- | ____|__ | Association of | | |_| Shareware |__| o | Professionals -----| | |--------------------- |___|___| (R) In the early days of Shareware there were no real standards. Independent authors had no efficient way to learn from each other or to work together to improve the overall image of Shareware. There was no system in place to ensure that users were treated fairly and professionally. There was no way for users to find an address for an author who had moved. In short, the Shareware community was disorganized and each author did things the way he or she thought was best. It was clear that if Shareware was ever to become a viable and respected marketing alternative, there had to be some standardization. There had to be some guidelines to best serve the users. In 1987 a handful of Shareware authors founded the Association of Shareware Professionals (ASP). In forming this industry association, these Shareware authors had several primary goals in mind, including: o To inform users about Shareware programs and about Shareware as a method of distributing and marketing software. o To foster a high degree of professionalism among Shareware authors by setting programming, marketing, and support standards for ASP members to follow. o To encourage broader distribution of Shareware through user groups and disk dealers who agree to identify and explain the nature of Shareware. o To assist members in marketing their software. o To provide a forum through which ASP members may communicate, share ideas, and learn from each other. The newly formed Association of Shareware Professionals worked together to draft a code of ethics for all present and future members. This code of ethics included several requirements that soon became very popular among users (customers), including: Trendtech Corporation Page 7 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- o A member's program (evaluation version) could not be limited (crippled) in any way. In the true spirit of Try-Before-You- Buy, users must be able to evaluate all the features in a program before paying the registration fee. o Members must respond to every registration. At the very least they must send a receipt for the payment. o Members must provide technical support for their products for at least 90 days from the date of registration. A new system was put in place to help ensure that users were treated fairly and professionally. If a user was unable to resolve a problem with a member author then the user could contact the ASP Ombudsman with their complaint. The Ombudsman would then try to help resolve the dispute. For more complete details regarding the Ombudsman, please refer to the "ASP Ombudsman Statement" below. The ASP currently (July, 1991) has about 375 author members and almost 200 vendor members, with new members joining every week. ====================================== Contacting ASP Members Via CompuServe: ====================================== There is an easy and convenient way to speak directly to many ASP Members (both authors and vendors). Visit the Shareware forum on CompuServe. Simply type "GO SHAREWARE" - or "GO SHARE" - from any CompuServe ! prompt. Here you will be able to talk to the authors of your favorite Shareware programs, learn about other programs, ask questions, make suggestions, and much more. We'd love to meet you online, please come visit us today! ======================= Author Address Changes: ======================= People move. Forwarding orders expire. What can you do? "I got a copy of a Shareware program written by an ASP Member. I sent in the registration fee and the post office returned my letter saying that it was undeliverable. Now what do I do?" If the author has moved then chances are very good that you have an old version of the program. This is another situation that the ASP can help you to resolve. ASP Members are required to keep the ASP informed of address changes. If you need to obtain the current address for a member, simply write to the following address: Trendtech Corporation Page 8 - Definition and Description of Shareware and the ASP - ---------------------------------------------------------------------- ASP Executive Director Association of Shareware Professionals 545 Grover Road Muskegon, MI 49442-9427 U.S.A. FAX: 616-788-2765 CompuServe Electronic Mail: 72050,1433 ======================== ASP Ombudsman Statement: ======================== This program is produced by a member of the Association of Shareware Professionals (ASP). ASP wants to make sure that the Shareware principle works for you. If you are unable to resolve a Shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help. The ASP Ombudsman can help you resolve a dispute or problem with an ASP member, but does not provide technical support for members' products. Please write to the ASP Ombudsman at: ASP Ombudsman Association of Shareware Professionals 545 Grover Road Muskegon, MI 49442-9427 U.S.A. ---------------------------------------------------------------------- SHARWARE.DOC PC-FasType/VGA